Return and Refund Policy

This Policy applies to all goods purchased through this website, unless otherwise specified on the product page or in special instructions.

According to the Australian Consumer Law, you are entitled to the following protections:

Guarantee of Quality of Goods: Goods should be of acceptable quality, fit for their intended purpose, and consistent with the description, sample or model.

If the goods or services fail to meet the above guarantees, you may be entitled to request a return, refund, repair or replacement.

3.1 Return without Reason (when applicable)
If you change your mind or are not satisfied with the goods (not due to quality issues), you can apply for a return within 7 days after receiving the goods, provided that:

1. The goods have not been used, damaged, and the packaging is intact;

2. The goods come with all original tags, accessories and packaging;

3. You provide a valid proof of purchase (such as the order number or invoice).

3.2 Return due to Quality Issues
If there are quality problems with the goods, they are seriously inconsistent with the description, or there are other situations that do not meet the guarantees of the Australian Consumer Law, you can apply for a return or refund within a reasonable time. Specifically, it includes:

1. The goods have manufacturing defects;

2. The goods are seriously inconsistent with the description or pictures on the website.

4.1 Refund Method
The refund will be returned in the amount and by the method of your original payment. If the payment method is no longer available (such as the credit card has expired), we will negotiate with you for other refund methods.

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4.2 Refund Time
We will process the refund within 5 working days after receiving the returned goods and confirming that they meet the return conditions.

The time for the refund to be credited to your account may vary depending on the processing time of the bank or payment platform.

5.1 Apply for a Return
Please contact us through the following methods to apply for a return:

Email

Online Customer Service

Please provide your order number, the name of the goods, the reason for the return, and relevant photos (if applicable).

5.2 Return Address
We will provide you with the return address and return number after approving the return. Please ensure that the returned goods come with the return number so that we can process it quickly.

5.3 Return Shipping Fees
If the return is due to a quality problem of the goods or our mistake (such as sending the wrong goods), we will bear the return shipping fees.

If the return is due to you changing your mind or non-quality issues, you need to bear the return shipping fees yourself.

1. The following situations are not applicable for returns:

2. The goods are damaged due to abnormal use or human factors;

3. The goods have been used, washed or damaged;

4. The goods exceed the return period;

5. Customized goods or special orders (if applicable).